TERMS & CONDITIONS

MEDICALIA PRODUCT INTEGRITY STATEMENT

Medicalia Skincare is exclusively available for purchase via:

Prestigious spa properties

Medicalia exclusively partners with doctors, clinics and medi-spas worldwide.

CONSUMER WARNING — UNAUTHORISED INTERNET RESELLERS

Medicalia UK strongly recommends that you do not purchase Medicalia skincare products from unauthorised internet retailers as actual product content and integrity may be compromised. Unauthorised sites are illegally retailing Medicalia products and in doing so, are in violation of distribution regulations. Therefore Medicalia does not guarantee product authenticity or condition or accept any responsibility for product purchased or purchaser dissatisfaction unless purchased directly from Medicalia UK. Please contact 01449 727000 to place your order(s).

GENERAL

We reserve the right to change or withdraw any part of our website. If considered necessary, we reserve the right to refuse you access to the website. All rights in the designs and information on our website are owned by us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this website for the purpose of ordering goods from us. You will be responsible if you breach these terms of use and will reimburse us for any loss caused to us as a result of your misuse. If any of these Terms and Conditions are unenforceable, it shall not affect the enforceability of the rest of these Terms and Conditions. Your statutory rights as a consumer remain unaffected. These terms are governed by the laws of England and Wales. Any disputes arising will be dealt with by the courts of England and Wales only.

DISCLAIMERS

This website and its contents are provided to you on an “as is” and “as available” basis. We do not make and expressly disclaim to the fullest extent permitted by law any and all representations or warranties of any kind with respect to this website and its contents including without limitation its completeness, accuracy, fitness or suitability for any purpose or freedom from viruses. We, our directors, employees and other agents shall not be liable for damages of any kind including without limitation, direct, indirect, special or consequential damages, loss of income or profits, loss of or corruption of data, loss of or damage to property or claims of third parties, arising out of or in connection with your use of this website. We are not responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control, nor that use of our website will be completely error-free or uninterrupted. We will not be responsible to you if we are unable to provide our Internet services for reasons beyond our control.

LINKS TO OTHER SITES

We accept no responsibility for the contents of any other websites to which this website has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available on such sites.

COMPLAINTS / FEEDBACK / RECOMMENDATIONS

Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us on [email protected] or telephone Customer Care on +44 1449 727000.

PRODUCT INFORMATION:

Caution for all products – For external use only. Do not ingest. Avoid contact with eyes. Flush eye thoroughly with water if contact occurs, keep out of reach of children. Discontinue if signs of irritation or rash appear.

PRIVACY POLICY

Privacy Policy

Here at Medicalia we take security and privacy very seriously and are always working on ways to improve and protect the data we hold. Your data belongs to you and we will never share it with anyone else or use it without your permission. By submitting your personal information to us, you are consenting to our collection and use of the information as set out in this Privacy Policy. If you require any further information on our Privacy Policy, please email us on [email protected]

Personal Data we collect

Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

How we use your Data

We use your personal information to first and foremost, provide you customer service, to detect, prevent, mitigate and investigate fraudulent or illegal activities on your account and provide you with personalised advertising and marketing or products or services we think may be relevant to you. We will also use your information to provide and improve our Services, provide you with a personalised experience on our website.

How we protect your Data

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data servers, and information access authorisation controls. We will not sell, trade or rent your personal information to other companies nor will we share any of the information we collect about you to third parties. Should we need to change how we use your data to comply with amendments to existing or new regulations, industry standards or UK and/or EU Law, we would always update this privacy policy to reflect any changes required. We would also contact you to advise of the changes, if we are legally required to do so.

Your Data, Your choice

In accordance with new GDPR and UK data Law, should you contact us, we may ask for proof of your identity before disclosing any personal information about you.

If you require any further information on our Privacy Policy, please email us on [email protected] or telephone Customer Care on +44 (0) 1449 727070.

Under the GDPR and UK Data law, you have a number of legal rights. For full information on these please visit the ICO website – https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Should you wish to submit a Data Subject request in line with your rights under the GDPR, please click through to the Web Form.

FAQ’s

What emails will you send me?

All our emails are tailored to give the latest and greatest in the world of Medicalia. We will only send you our regular e-news if you have willingly signed-up to our newsletter.

Will you share my email with anyone else?

We never share any of your information with any third parties without your permission and your information will only be used for or in connection to the reason you gave it to us.

How do I unsubscribe?

Simply click on the unsubscribe button at the bottom of our e-news.

We use MailChimp as our marketing automation platform. By registering your email address you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.